CUSTOMER CARE

 

Have any questions or concerns? We’re always ready to help!

Text ONLY to 973.513.3417 (calls will not be answered)

or send an email  to info@xsentrik.com

FAQ

 
How do I track my order?
 

All Orders will have a Tracking Number sent to the purchaser via email

 

 

 

What are your delivery options?
 

All Purchases are Shipped via FedEx.

Flat Rates:

US/Domestic $6.00 - shipped within 10-15 business days.

International  $15.00 - shipped within 15-21 business days.

(International shipping may require additional handling &

transit time.)

Pre-Order items are shipped within 7-14 days After the notated pre-order date on item Product Info.

Free Domestic Shipping on orders $300/above

Free International Shipping on orders $700/above

 

 

How do I return an item?

 

Any Exchanges can be shipped back to XsenTriK cAcHe within 7 days after receiving your package. All shipping costs are to be paid by purchaser. New treasures will not be shipped out until Returned treasures are received by XsenTriK cAcHe.

Do you provide International delivery?
 

International Delivery is available at the International Shipping Cost.  XsenTriK cAcHe Ships Worldwide.

 

 

 

What is your return policy?
 

All full price treasures are Exchange Only. No Refunds.

All sale treasures or promotional treasures are Exchange Only. No Refunds.

All final sale treasures are Final. No Refunds. No Exchanges.

All Swimwear treasures are Final. No Refunds. No Exchanges.

All Shoe treasures are Final. No Refunds. No Exchanges.

Any treasure damaged in shipment can be exchanged for another treasure of equal or lesser value, within 7 days after receiving your merchandise. No Refunds. Shipping costs are to be paid by purchaser.

 

What is the Return Address?

Please send an email to info@xsentrik.com to

receive the complete return address for XsenTriK cAcHe.

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